Please ensure you book as early as possible to get a spot in the taxi for your dog.
If the taxi is full on your pick-up and/or drop-off date you will either
need to add extra days onto your dog’s stay or drive out to Paradise.
How does the dog taxi service work?
Simply ensure your dates are available on our calendar on both your pick-up and drop-off days when submitting your on-line booking. Then congratulations your dog has a free ride to and from our facility making staying with us that much easier.
Dog are placed into personal airline approved kennels on non slip mats in a climate controlled vehicle while they are transported.
We can accommodate any location - Friend’s house, work, doggie daycare etc… Just ensure that the information is on your form when you book as we cannot change our taxi route at the last minute!
We will also accept garage code, hidden keys, and back yards if you are unable to be home, but only if your dog is friendly and not aggressive.Once we have emailed our clients, the route and times are locked in for that day and we can not e-mail everyone to change the route because of last minute changes.
Times may vary outside listed time depending on how many dogs are being transported that day.
11am – 4pm
7 days a week - Unless otherwise started on our calendar.
We will email the exact time our taxi will arrive 2 days before for both pickup and dropoff days.
Sorry, no time requests as we can not control who else has booked that day.
You will receive an email to inform you of your specific pick-up time and there will be an email waiting for you upon your return with your drop-off time. Make sure you respond to these emails to confirm your time so we know you are ready for our driver!
Taxi service is only available to residents of Calgary and east of the city.
Meeting spots in Calgary for those who live outside of our taxi area:
North of Calgary (Airdrie Clients): Country Hills Toyota - 20 Freeport Landing NE
West of Calgary (Cochrane Clients): 12 mile Coulee Road Co-Op - 11595 Rockyvalley Dr. NW
South of Calgary (High River/ Okotoks Clients): Auburn bay dog park - 252 Auburn Bay Dr. SE
Punctual owners who are extremely good at reading directions are welcome to come out and drop-off or pick-up your dog. Simply e-mail and let us know when you are coming and we will send directions. Please note: we are an exactly as hour east once you leave the city limits.
Hours for dropping off or picking up your dog are usually 7am-9am & between 1pm and 9pm. However we require an exact time so you are not kept waiting if we are out on a walk with our furry guests.
How do we schedule the taxi times and route?
This is an excellent question as owners wonder why we can not pick up or drop off at certain times to accommodate their schedule.
The first thing we like to point out is that the taxi service is free of charge! We save our clients a 2-3 hour round trip of driving out to Paradise Kennels by picking up and dropping off their beloved pets.
First we look at who has booked on a certain date, this includes dog that are being picked up and being dropped off.
Of course if it is a busy day we must drop off dogs first in order to make room for new dogs being picked up. Common sense as we can not fit 4 dogs into our van if we have 6 dogs already occupying the space. We refuse to get a larger vehicle for one very important reason and that is if we are picking up and dropping off several dogs that means that dogs would be in the van for several hours. So only allowing a limited number of stops in a day ensures that our dogs are in the taxi for as little time possible.
Our pick up times are 11am-4pm with flexibility on busier days, which means you should assume dogs will be dropped off earlier and dogs will be picked up later!
How many dogs that have booked on a certain day and where they are located in the city vary with each day and will alter the route and times. Do not worry, we will give you at least 2 days notice with a specific pickup/drop off time so that you may prepare your dog and your day to receive us.
But what if you think that you may not be home during our taxi hours?
Simply add your alternative plan when you book with us on line, as we can not change the taxi route at the last minute!
Once we have emailed our clients, the route and times are locked in for that day and we can not e-mail everyone to change the route because of someone changing plans at the last minute.
There are several ways to make the taxi work for you if times do not work with your schedule.
- Send us a code for the house or garage or leave a key for us - Dog must be friendly!! I can not stress this enough because if your dog is scared or aggressive and will harm our driver or themselves we can not collect your dog and he/she will be left at home!! (In a kennel or small room works best)
- Use a doggie daycare - make sure they are aware we will be either dropping off or picking up your dog from their location so we have permission to do so.
- Have your dog picked up or dropped off at another location - any address will do as long as we know before we send out our schedule for that day.
- Book an extra day with us if the taxi has room - please check the calendar to see if this option will work for you.
- Drive out to the kennel - a 2-3 hour round trip depending on where you are coming from in the city.
Any one of these options will work if the taxi time does not work for you.
Please feel free to ask us any questions about this wonderful FREE service!